Qualified Assessments

• Do I have to take a test for Self-Study Videos?

  Since this is considered a self-study course, you are required to pass a qualified assessment with a 70 percent or higher. Qualified assessments are 5 questions per CPE credit. For questions about viewing your video, please visit Webcast/Video Troubleshooting.Some readers

• I noticed that an online question in the final exam differs from the question printed in my hard copy. Which question is the most up to date

  There may be times where a question needs to be updated based on customer feedback or poor testing results. In the event that a question differs from what is printed in the hard copy materials, customers should defer to the online question. Our online exam is the most current, up-to-date version.Some readers

• I have a deadline and need my CPE now! Can you help me?

  If you need CPE right away, we offer many online courses that can be downloaded after purchase through our online ordering system. You can receive your test results and certificate of completion immediately upon completing a course through our online grading system. We also offer a large selection of courses that can be shipped out via UPS express service for a fee. You can view which courses are in stock for immediate shipment and order online, which helps expedite your order.Few readers

• How long do I have to complete my exam for CPE credit?

  Per AICPA and NASBA Standards, QAS self-study courses must include an expiration date that is no longer than 1 year from the date of purchase.Few readers

• I’m ready to take my exam and have it graded for CPE credit. What do I need to do?

  Receiving your certificate of completion is fast and easy using our online testing and grading system. Just log in to your account and complete your exam. Once you pass, your certificate will be available to print via a link right below the exam. (This link is locked until you pass the exam.) Our system will save your progress so you don’t have to complete an exam in one sitting. Faxed and mailed-in exams will be graded within 1 business day of receipt. Your certificate of completion and resuFew readers

Webcasts

• Will my state board of accountancy accept webcast CPE credits?

  Western CPE is registered with the National Association of State Boards of Accountancy (NASBA) as a member of the Registry; as such, our CPE credits are accepted in all 50 states. However, CPE credits in different states may vary, so please check with your state board. New York and Texas require sponsors to individually register with their state as continuing education sponsors. We’re registered sponsors in New York (sponsor ID 001353) and Texas (sponsor ID 006477). The New Jersey State BoPopular

• How do I access my webcast?

  You may access any purchased webcast through your Western CPE account by doing the following: Go to www.westerncpe.com. At the top right side of the page, click “LOG IN.” On the next page, enter your email and password. Next, you'll be guided to your My CPE Dashboard. Once there, please select the “Access My Courses” tab located at the center of the screen. This will display a listPopular

• When can I watch webcasts?

  You may start the course whenever you are ready, but make sure you have enough time to finish before the 8PM EST deadline. If your webcast will not be completed by then; our platform will notify you that the "webcast is not available" and you must wait until the next day to start. A FlexCast membership allows you to start at any time and will pause your webcast automatically at closing.Some readers

• Can several people watch a webcast on the same computer?

  Several people can view a webcast as a group via a single computer and an LCD projector or a big-screen monitor, but they need to contact Western CPE’s Customer Care at (800) 822-4194 prior to the webcast to ensure all participants have registered for the webcast and have a designated proctor. Each participant must pay for the webcast in order to receive CPE credit. The designated proctor must be present during the webcast to verify participant attendance. The proctor will need to complete an oSome readers

• While viewing a webcast, is there a way for me to submit questions on the content?

  Yes! While watching a webcast, you can submit questions to our live moderators. Our subject matter experts will contact you with an answer as soon as possible. If it takes longer than expected to get the answer, we will email you the response.Few readers

• What kind of CPE credits will I receive?

  Webcasts provide group Internet-based CPE credits. NASBA fields of study (categories) for each webcast are listed in the Course Overview section. See the Compliance Information section of each webcast to learn the category under which credits are registered. Please note that blank fields indicate that the course does not quality for those categories.Few readers

• How is my attendance confirmed during a webcast?

  To confirm your attendance, and in order to receive CPE credit for a webcast, you must interact with the attendance pop-ups. Once you’re signed in to the webcast, our attendance-monitoring system verifies participation during the webcast in the form of pop-ups. Your certificate of completion is issued based on your participation.Few readers

• What are the system requirements to watch a webcast?

  Any modern browser version released after 2013 including Internet Explorer 11, Edge, Firefox 27+, Safari 7+, Chrome 30+, Opera 17+. Speakers or headphones are recommended. Internet Connection Speed: 1.0 MbpsFew readers

• Do you have an unlimited CPE membership or all-access pass?

  No, we do not offer any unlimited CPE options at this time.Few readers

• How do I receive CPE credit for a pre-recorded webcast?

  Our webcasts have attendance prompts randomly throughout. You have to answer each prompt to receive a 100%.Few readers

• What happens if I fail a Webcast?

  “Failure” means you failed to verify your attendance 70% of the time, but individual state requirements may vary. If you fail a webcast due to missing attendance prompts, you will need to take the course over again. You may attempt a webcast as many times as you need, but it must be completed within one year of purchase to receive CPE credit.Few readers

• Are your webcasts live or pre-recorded?

  All of our webcasts are pre-recorded.Few readers

• Can I view a webcast again after I’ve completed it?

  Yes. There will be an archived version that you are able to reference back to for 12 months past the purchase date. To get this archived version you must complete the webcast for credit first. The archived version allows you to rewind, fast-forward and pause. This archived version is available 24/7.Few readers

• Will I be required to take an exam?

  There is no final exam. NASBA requires group Internet-based programs to use a monitoring mechanism to verify participation throughout the duration of the webcast.Few readers

• When will I receive my certificate of completion for a webcast?

  Your certificate of completion will be automatically generated and added to your account at the end of the webcast. If you do not see the certificate on the course page but believe you successfully completed the webcast, please contact our office at (800) 822-4194 or email wcpe@westerncpe.com.Few readers

Self-Study Video

• What is Self-Study Video?

  Our Self-Study Video courses offer a flexible way to learn by providing access to archived versions of our webcasts. Unlike live webcasts, these courses allow you to watch the content at your own pace and on your schedule. Key Features of Self-Study Video Courses 24/7 Access Anytime Learning: Self-Study Videos can be accessed and completed at any time, withouFew readers

• Are exams required for Self-Study Videos?

  Yes. Self-study videos are QAS Self-Study courses that require exams.Few readers

Webcast & Self-Study Video Troubleshooting

• I can’t hear the audio portion of the webcast. What’s wrong?

  First, make sure your computer has internal or external speakers. Once verified, check your volume settings. To check your computer volume, adjust the volume slider and make sure “mute” isn’t activated. You may also need to test your external computer speakers and adjust the volume settings on them.Few readers

• Why does my video keep pausing/skipping/cutting out?

  Your current internet connection speed is insufficient. To improve it, please ensure no other tabs or windows are open that might be affecting your internet speed. Additionally, try connecting your computer directly to an Ethernet cable for a more stable connection. If you are already using a wired connection, we recommend using Chrome as your browser for optimal performance. For an accurate assessment of your internet speed, please visit fast.com.Few readers

• I'm having trouble with my internet connection.

  We recommend you not use wireless connections when accessing webcasts through our system. Check all your cables, close all browser windows, and try again. If you’re still having difficulty, please contact your network administrator.Few readers

• The audio and video keep cutting out.

  Make sure you don’t have any other browsers or internet applications open, and that you have a sufficient, stable connection. If your computer is connected wirelessly, please consider connecting it via an Ethernet cable. If you continue to have problems, please call us at (800) 822-4194.Few readers

• What does it mean if I hear an echo?

  Few readers

• I'm not seeing any attendance prompts/pop-ups.

  If you are not seeing attendance pop-ups, please contact Western CPE via our online chat.Few readers

• What browsers do you support?

  We currently support the latest versions of Internet Explorer, Firefox, Safari, and Chrome. You can use these browsers on either a Windows or Mac platform. We strongly suggest you use Chrome for watching webcasts. The browser can be downloaded for free here.Few readers

Self-Study

• Hard Copy Courses & Shipping

  Western CPE utilizes a third-party service to print and fulfill orders. We recommend using the Express Shipping option if you are under a deadline. Standard shipments typically take between 10 to 13 business days to arrive. Please be aware that delivery times can be extended due to adverse weather conditions. If your estimated delivery window has passed, please email us at wcpe@westerncpe.com, chat with us via our website, or call our office at (800) 822-4194. Our CuPopular

• What is Self-Study?

  Our Self-Study courses are designed to provide flexibility in how you complete your qualified assessment. You can choose from two formats: Hard Copy and Digital. Both formats include all the necessary materials to complete your study and assessment at your own pace. Available Formats Hard Copy Format Materials Delivery: You will receive printed course materials shipped directly to you. Assessment Submission: The qSome readers

• Why are there two different prices on your self-study courses?

  The lower price is for the online version and the higher price is for the hard copy version.Few readers

• How many questions will be on my exam?

  Qualified assessments contain 5 questions per CPE credit.Few readers

• Qualified Assessment Results

  When Customers do not receive their certificate because they did not pass their qualified assessment for a self-study or self-study video, they may call in to ask for the correct answers to the question(s) they answered incorrectly. We cannot give any customer this information until they earn their certificate. Once they have a passing score and receive their certificate, then you may go into the QSM tab, navigate to the Results branch, look up the customer and correct assessment, and provSome readers

• Webcasts

  Webcasts are an in-house developed, simulated classroom environment taught by industry experts. They are considered live CPE due to having attendance prompts and a live moderator available to answer questions during our business hours. Unlike Self-Studies and Self-Study Videos, customers do not have to take a qualified assessment to receive credit. During the webcast, customers have the ability to ask the moderator any clarifying questions or request more information on the topic at haSome readers

• How do I find assessment results?

  Navigate to the left-hand toolbar in Woo and scroll down until you see the QSM tab. Hover over QSM and select Results Once the page has populated, enter the Customer’s name or email and be sure to change the drop down box to the right of the customer’s name or email to User Name Once the page has populated, scroll down until you find the correct exam and click view. You may take screenshots of the questions they got wrong and email them to the customer. You may tFew readers

• Self-Study Video FAQ

  https://www.westerncpe.com/customer-care/faqs/self-study-video/Few readers

• Are Western CPE’s self-study courses QAS approved?

  Yes, Western CPE is approved for the QAS self-study delivery method on the National Registry of CPE Sponsors. Since we’re approved for the QAS self-study delivery method, we’re no longer required to provide the three-digit QAS sponsor identification number. Courses in the Personal Development field of study are not part of the Quality Assurance Service.Few readers

• Do I need internet access to take an online course?

  Internet access is required to download course materials. To access your course materials and take exams, once you are logged in, go to “My Account,” go to “Access My Courses” in the pull-down menu. All courses you’ve registered for will be listed. If Internet access is an issue, please contact us for alternate grading arrangements.Few readers

• I have a course recommendation that I didn’t see on your site.

  Contact Customer Experience at wcpe@westerncpe.com to forward your recommendation to our Product Development team.Few readers

• What if I have a question during a webcast?

  Moderators are certified professionals equipped to address any questions students may have regarding the content and topics of the webcast they're attending. Students can submit their inquiries in real-time through Zendesk Chat, and the moderator will respond either via email or directly through Zendesk.Few readers