Why does my video keep pausing/skipping/cutting out?

Your current internet connection speed is insufficient. To improve it, please ensure no other tabs or windows are open that might be affecting your internet speed. Additionally, try connecting your computer directly to an Ethernet cable for a more stable connection. If you are already using a wired connection, we recommend using Chrome as your browser for optimal performance. For an accurate assessment of your internet speed, please visit fast.com.

Another issue could be video buffering. To fix this, Beneath the Presenter window on the left, there is a box labeled “Quality.” It is likely set to “Auto.” If you hover your cursor over it, a dropdown menu will appear where you can change the setting to 360p or 270p. This should help reduce or fix the buffering.

Updated on: 04/15/2026