Flexcast
How do I activate my FlexCast?
Few readersAdditional FlexCast Benefits
Not only do they get the benefit of the features, they also get additional discounts!Few readersFlexCast Features
Pause any Webcast, & automatically resume when you're ready. Let FlexCast pause for you when learning and service hours end. Webcasts with 2+ credits are now conveniently divided into discrete 50-minute segments. Get that big Webcast you want and break it up over multiple days. Watch a single course segment on Monday and finish your last 50-minute segment on Friday. Focus on the content because FlexCast keeps track of your attendance score on each 5Few readersFlexCast Intro Video
Flexcast Intro VideoFew readers
Tax Updates
When is Tax Update Season?
Tax Update season runs November-February. Pre-sale on the courses begins in the Summer, with the courses releasing in November. Customers get the best price when they pre-order the courses starting in June. They buy the courses in their preferred learning format and then receive an email in Early November letting them know the course material is accessible from their CPE Dashboard and they can begin taking the courses.Few readersWhat makes our Tax Update unique?
Few readersHow to choose the correct update
So many options - where to start?! Follow these 3 steps. Which type? Does the customer practice California tax law? No → the Federal Tax Update is the one for them Yes → the California Federal Tax Update is the one for them *99% of customers purchase the Complete Collection. Does the customer provide client services for individuals/work in individual tax law, tax law for businesses or both? Individuals only → Individual edition Businesses and Corporations onFew readers
Webcasts
When can I watch a webcast?
Webcasts are only available Monday-Saturday during office hours, 6AM to 6PM MSTFew readersWhat is a webcast?
Webcasts are pre-recorded lectures from our instructors. Unlike Self-Studies and Self-Study Videos, customers do not have to take a qualified assessment to receive credit. Customers have the ability to ask the moderator of the webcast, any clarifying questions or for more information on the topic at hand. Every 10-15 minutes, customers will receive a prompt that will ask them to verify their attendance. Each answered prompt allows us to track how many credits they will receive at the enFew readersWhat if I have a question during a webcast?
Moderators are professionals who are certified to answer any questions students may have on the webcast content and topic for the specific webcast they are viewing. Students send in their questions in real time via Zendesk Chat and the moderator responds via email or back through Zendesk.Few readers
Self Study & Self Study Video
Self Study Video FAQ
https://www.westerncpe.com/customer-care/faqs/self-study-video/Few readersQualified Assessment Results
When Customers do not receive their certificate because they did not pass their qualified assessment for a self-study or self-study video, they may call in to ask for the correct answers to the question(s) they answered incorrectly. We cannot give any customer this information until they earn their certificate. Once they have a passing score and receive their certificate, then you may go into the QSM tab, navigate to the Results branch, look up the customer and correct assessment, and provFew readersHow do I find assessment results?
Navigate to the left-hand toolbar in Woo and scroll down until you see the QSM tab. Hover over QSM and select Results Once the page has populated, enter the Customer’s name or email and be sure to change the drop down box to the right of the customer’s name or email to User Name Once the page has populated, scroll down until you find the correct exam and click view. You may take screenshots of the questions they got wrong and email them to the customer. You may tFew readersSelf Study
Self Study courses allow customers to study for their qualified assessment in multiple formats. They can choose a hard copy format which allows them to have the materials printed and shipped to them. The qualified assessment can be taken by the assessment provided in their materials and then fax or email us the assessment to be graded. They can choose digital format which allows them to download all the course materials in PDF format. They can then take the qualified assessment online.Few readersHow do I know if they have received their certificate with a passing grade?
Navigate to the customers profile using the outline provided in to search for the customer profile. Then use what you learned in , to enter into their WooCommerce account. Once there, select Switch To located above the customer’s Balances. After you have selected Switch To, it will take you to the customer’s CPE Dashboard. This allows you to view the customer’s profile from the customer’sFew readersSelf Study Video
Self Study Videos courses allow customers to watch an archived version of our webcasts. Unlike webcasts, these can be accessed and completed 24/7 without attendance prompts and allows the customer to pause, rewind, fast forward and exit at anytime without having to forfeit credit hours. They can also download all the course materials in PDF format. Once they have watched the video they can take the qualified assessment online.Few readers