Articles on: Account & Technical Support

Why Can I Only View the Preview of My Purchased Webcast Course?

Q: I purchased a webcast course, but I can only view the preview. What should I do?

A: If you have purchased a webcast course and can only view the preview, it may be due to the timing of your purchase.

Important Note:

Purchases made after business hours: If you bought the webcast course outside our business hours, you will need to wait until the next business day to access the full content. Our business hours are from Monday to Friday, 8 AM - 8 PM and Saturday and Sunday 10 AM - 6 PM EST.

Your webcast purchase will be available once our business hours resume, and you will then be able to view the full webcast course.

Live CPE Requirement:

Due to our webcasts being counted as live CPE credit, webcasts must be consumed during business hours in order for them to be moderated.

Holiday Interruptions:

Please be aware that our services may also be interrupted on the following holidays:

New Years Day
Memorial Day
Independence Day
Labor Day

-Thanksgiving Day

Christmas Day

If you encounter any issues after our business hours have resumed, please contact us for assistance.

Updated on: 04/16/2026

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