Why Can I Only View the Preview of My Purchased Webcast Course?
Q: I purchased a webcast course, but I can only view the preview. What should I do?
A: If you have purchased a webcast course and can only view the preview, it may be due to the timing of your purchase.
Important Note:
Purchases made on Sundays or after business hours: If you bought the webcast course on a Sunday or outside our business hours, you will need to wait until the next business day to access the full content. Our business hours are from Monday to Saturday, 8 AM - 8 PM EST.
Your webcast purchase will be available once our business hours resume, and you will then be able to view the full webcast course.
Live CPE Requirement:
Due to our webcasts being counted as live CPE credit, webcasts must be consumed during business hours in order for them to be moderated.
Holiday Interruptions:
Please be aware that our services may also be interrupted on the following holidays:
Jan 1 - New Years Day
May 26 - Memorial Day
Jul 4 - Independence Day
Sep 1 - Labor Day
Nov 27 - Thanksgiving Day
Dec 25 - Christmas Day
If you encounter any issues after our business hours have resumed, please contact our support team for further assistance.
A: If you have purchased a webcast course and can only view the preview, it may be due to the timing of your purchase.
Important Note:
Purchases made on Sundays or after business hours: If you bought the webcast course on a Sunday or outside our business hours, you will need to wait until the next business day to access the full content. Our business hours are from Monday to Saturday, 8 AM - 8 PM EST.
Your webcast purchase will be available once our business hours resume, and you will then be able to view the full webcast course.
Live CPE Requirement:
Due to our webcasts being counted as live CPE credit, webcasts must be consumed during business hours in order for them to be moderated.
Holiday Interruptions:
Please be aware that our services may also be interrupted on the following holidays:
Jan 1 - New Years Day
May 26 - Memorial Day
Jul 4 - Independence Day
Sep 1 - Labor Day
Nov 27 - Thanksgiving Day
Dec 25 - Christmas Day
If you encounter any issues after our business hours have resumed, please contact our support team for further assistance.
Updated on: 01/22/2025
Thank you!