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Why Can I Only View the Preview of My Purchased Webcast Course?

Q: I purchased a webcast course, but I can only view the preview. What should I do?

A: If you have purchased a webcast course and can only view the preview, it may be due to the timing of your purchase.

Important Note:

Purchases made on Sundays or after business hours: If you bought the webcast course on a Sunday or outside our business hours, you will need to wait until the next business day to access the full content. Our business hours are from Monday to Saturday, 8 AM - 8 PM EST.

Your webcast purchase will be available once our business hours resume, and you will then be able to view the full webcast course.

Live CPE Requirement:

Due to our webcasts being counted as live CPE credit, webcasts must be consumed during business hours in order for them to be moderated.

Holiday Interruptions:

Please be aware that our services may also be interrupted on the following holidays:

Jan 1 - New Years Day

May 26 - Memorial Day

Jul 4 - Independence Day

Sep 1 - Labor Day

Nov 27 - Thanksgiving Day

Dec 25 - Christmas Day

If you encounter any issues after our business hours have resumed, please contact our support team for further assistance.

Updated on: 01/22/2025

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