> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.westerncpe.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why Can I Only View the Preview of My Purchased Webcast Course?

Q: I purchased a webcast course, but I can only view the preview. What should I do?

A: If you have purchased a webcast course and can only view the preview, it may be due to the timing of your purchase.

**Important Note:**

Purchases made after business hours: If you bought the webcast course outside our business hours, you will need to wait until the next business day to access the full content. Our business hours are from __Monday to Friday, 8 AM - 8 PM and Saturday and Sunday 10 AM - 6 PM EST__.

Your webcast purchase will be available once our business hours resume, and you will then be able to view the full webcast course.

**Live CPE Requirement:**
Due to our webcasts being counted as live CPE credit, webcasts must be consumed during business hours in order for them to be moderated.

**Holiday Interruptions:**

Please be aware that our services may also be interrupted on the following holidays:

* New Years Day  
* Memorial Day  
* Independence Day  
* Labor Day  
* Thanksgiving Day  
* Christmas Day

| If you encounter any issues after our business hours have resumed, please contact us for assistance.